Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Jan 26, 2024 - 09:41 UTC

Monitoring

This incident has been resolved. We will continue to monitor the service during the next few hours and post updates should anything change. Service impact time is between 2024-01-26 06:25:00 UTC and 2024-01-26 08:53:00 UTC.

Posted Jan 26, 2024 - 09:09 UTC

Investigating

Our monitoring has alerted us to a potential service issue causing significant packet loss between some EU ISPs and our data centres in the US West. Customers may experience failed API requests and SIP calls if using those regions.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jan 26, 2024 - 08:39 UTC

This incident affected: Multiple Services Affected (Multiple Services Affected) and Voice (Voice API, SIP Trunking).