Mexico SMS - Delivery degradation towards Telcel

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Feb 17, 2026 - 03:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 17, 2026 - 02:27 UTC

Investigating

We are observing SMS delivery degradation towards Mexico Telcel Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Feb 17, 2026 - 00:50 UTC

This incident affected: Global Connectivity (SMS North America).