China SMS - Partial degradation of Pre-Registered brands

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Oct 31, 2025 - 13:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 31, 2025 - 12:44 UTC

Investigating

Please be advised that we are observing partial SMS delivery degradation for domestic pre-registered brands towards China.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Posted Oct 31, 2025 - 10:23 UTC