Issue with Video reporting data

Incident Report for Vonage API Status

Resolved

This incident has been resolved, and no further issues should be experienced.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Sep 05, 2024 - 20:18 UTC

Monitoring

Around 12:15 UTC we were alerted to an issue for incomplete records.

This would have impacted the Vonage Dashboard (Payments & Billing, Reporting & Data) and Video (Insights & Advanced Insights, Inspector) for the associated sessions.
The services are currently restored.
We will continue to monitor the service during the next few hours and post updates should anything change.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Sep 05, 2024 - 19:55 UTC

This incident affected: Video (Archive Inspector, Insights & Advanced Insights, Inspector, Account Portal).