Service Issue in Platform

Incident Report for Vonage API Status

Resolved

The issue with 10 DLC brand and campaign creation via customer portal has been resolved.

The following services were impacted from 14-Sep-2023 01:00 UTC until 15-Sep-2023 10:54 UTC
10 DLC campaign and brand creation

10 DLC campaign and brand creation via API has not been impacted. More details about 10 DLC API can be found here: https://developer.vonage.com/en/api/10dlc

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Sep 15, 2023 - 12:48 UTC

Monitoring

We have implemented a fix for the issue impacting 10 DLC brand and campaign creation via customer portal.

The following services were impacted from 14-Sep-2023 01:00 UTC until 15-Sep-2023 10:54 UTC
10 DLC campaign and brand creation

10 DLC campaign and brand creation via API has not been impacted. More details about 10 DLC API can be found here: https://developer.vonage.com/en/api/10dlc

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Sep 15, 2023 - 11:09 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 15, 2023 - 10:19 UTC

Identified

Our monitoring has alerted us to a service issue with our platform due to which customers are not able to create 10 DLC brands and campaigns via customer portal.

It is affecting the following products:
10 DLC campaign and brand creation

10 DLC campaign and brand creation via API is not affected. More details about 10 DLC API can be found here: https://developer.vonage.com/en/api/10dlc

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Sep 15, 2023 - 09:39 UTC

This incident affected: SMS & Messages (10 DLC Platform).