Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident was resolved at 16:10 UTC.

Posted Nov 16, 2022 - 19:33 UTC

Monitoring

We have implemented a fix for the issue impacting callbacks processed in our European Data Center. Customers may experience delayed callbacks in this region.

The list of services that were impacted from 16-11-2022 15:10 UTC until 16-11-2022 16:10 UTC is as follows:
Messages API
Dispatch API
Verify API
SMS API

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Nov 16, 2022 - 16:44 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 16, 2022 - 16:10 UTC

Identified

We have identified an issue impacting callbacks processed in our European Data Center. Customers may experience delayed callbacks in this region.

It is currently affecting the following products:
Messages API
Dispatch API
Verify API
SMS API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 16, 2022 - 15:39 UTC

This incident affected: SMS & Messages (SMS, Messages API, Dispatch) and Auth & Identity (Verify).