Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jul 22, 2023 - 21:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 22, 2023 - 20:32 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform.
The service interruption started since 22-July-2023 19:11:00 UTC.
We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following services:
Some updates to configuration on the Dashboard and Developer API may be failing.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jul 22, 2023 - 20:24 UTC

This incident affected: Vonage Dashboard (Account Configuration & Feature Access).