USA SMS & MMS - Delivery Degradation affecting Subset of Short code and toll free numbers traffic towards Verizon

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Aug 01, 2024 - 23:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 01, 2024 - 00:19 UTC

Update

We have also been notified about inbound SMS delivery degradation impacting toll-free numbers sending from Verizon network.
Posted Jul 31, 2024 - 19:37 UTC

Update

We have observed SMS & MMS delivery degradation impacting a subset of shortcode and SMS degradation impacting toll-free numbers traffic towards the Verizon network. You may expect delayed, missing or late delivery receipts.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Jul 31, 2024 - 16:04 UTC

Update

We have observed SMS delivery degradation impacting a subset of shortcode and toll-free numbers traffic towards the Verizon network. You may expect delayed, missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Jul 31, 2024 - 13:20 UTC

Investigating

We have observed SMS delivery degradation impacting subset of short code traffic towards Verizon network. You may expect delayed outbound messages, missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Jul 31, 2024 - 13:17 UTC
This incident affected: Global Connectivity (SMS North America, MMS North America).