Service Issue in Verify v1 Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Customers may have experienced latency when submitting the Verify v1 requests between 2024-12-05 12:35 UTC and 2024-12-05 13:23 UTC.

Posted Dec 05, 2024 - 15:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 05, 2024 - 13:31 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our Verify. platform.

Customers might experience latency when creating the Verify v1 API requests.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Dec 05, 2024 - 13:20 UTC

This incident affected: Auth & Identity (Verify).