Advanced Machine Detection Issue in US Data Centre

Incident Report for Vonage API Status

Resolved

We can confirm this problem has been resolved, and all services have been restored

The following services were impacted from 2025-Aug-08 08:49 UTC until 10:13 UTC:
Advanced Machine Detection (Voice API)

Voice API calls have not been impacted.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Aug 13, 2025 - 14:43 UTC

Monitoring

We have implemented a fix for this issue.

The list of impacted services has been confirmed as Advanced Machine Detection for the Voice API.

We will continue to monitor services during the next few hours and post updates should anything change.

Posted Aug 13, 2025 - 09:41 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with Advanced Machine Detection in the US Data Centres.

Calls using Advanced Machine Detection will be missing the machine detection events, but calls will continue to be successful.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 13, 2025 - 09:04 UTC

This incident affected: Voice (Advanced Machine Detection).