Voice API Service Issue in Dublin Data Centre (EU 3)

Incident Report for Vonage API Status

Resolved

The incident has been resolved. Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Jun 20, 2023 - 16:15 UTC

Monitoring

We have implemented a fix for the Voice API issue in Dublin data centre.

The list of services that were impacted have been confirmed as:
Voice API

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Jun 20, 2023 - 13:58 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Voice API
Programmable SIP

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jun 20, 2023 - 13:01 UTC

This incident affected: Voice (Programmable SIP & SIP Interconnect, Voice API).