Video Media Archiver Server issue

Incident Report for Vonage API Status

Resolved

At 2024/11/19 18:56 UTC, a server that hosts our Enterprise Media Archiver was lost in the US-East region. The impacted instance was removed from rotation immediately. It was fully resolved at 2024/11/19 18:57 UTC.

We have identified that this incident may have resulted in the truncation or loss of some archived recordings. Unfortunately, any affected data cannot be recovered. Our team is investigating the cause and assessing the impact. We sincerely apologize for any inconvenience this may have caused and will provide further updates as soon as we have more information.

Please contact support@api.vonage.com if you have any questions.

Posted Nov 20, 2024 - 17:21 UTC

This incident affected: Video (Archiving (Enterprise)).