Dashboard service Issue

Incident Report for Vonage API Status

Resolved

The Dashboard problem has been resolved.

The following services were impacted from 2024-10-21 11:20 UTC to 2024-10-21 11:32 UTC:

Customer dashboard

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Oct 21, 2024 - 15:27 UTC

Monitoring

We have implemented a fix for the Dashboard issue.

Our customers might have experienced intermittent errors and latency when attempting to log in from 2024-10-21 11:20 UTC to 2024-10-21 11:32 UTC.

The list of services that were impacted has been confirmed as:

Customer Dashboard

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Oct 21, 2024 - 12:41 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our Dashboard.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

Customer Dashboard

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Oct 21, 2024 - 11:39 UTC

This incident affected: Vonage Dashboard (Account Access & Notifications, Customer Portal).