The issue impacting SMS API has been resolved. Customers in APAC regions may have experienced delays on inbound traffic, and non-delivery for outbound SMS traffic.
The following services were impacted from 2022-12-01 01:43 until 2022-12-01 06:36 UTC SMS API
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Dec 01, 2022 - 09:59 UTC
Update
We have implemented a fix for the SMS API and the service is back to normal. Customers in APAC regions may have experienced delays on inbound traffic, status:5 errors for outbound SMS traffic between 2022-12-01 01:43 and 2022-12-01 06:36 UTC, and status:2 errors for outbound SMS traffic between 2022-12-01 07:44 and 2022-12-01 07:57 UTC
The list of services that were impacted has been confirmed as: SMS API
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Dec 01, 2022 - 08:20 UTC
Monitoring
We have implemented a fix for the SMS API and the service is back to normal. Customers in APAC regions may have experienced delays on inbound traffic, and status:5 errors for outbound SMS traffic between 2022-12-01 01:43 and 2022-12-01 06:36 UTC
The list of services that were impacted has been confirmed as: SMS API
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Dec 01, 2022 - 06:57 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: SMS API
We aim to provide an update on our investigation within 1 hour.