Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Oct 25, 2023 - 21:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 25, 2023 - 17:23 UTC

Identified

Our monitoring has alerted us to a potential service issue where a subset of users are getting charged the wrong amount for a subset of messages related to messages API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Oct 25, 2023 - 15:46 UTC

This incident affected: Multiple Services Affected (Multiple Services Affected) and SMS & Messages (Messages API).