Video Media Connection issue in US-EAST server

Incident Report for Vonage API Status

Resolved

Customers may have been experiencing problems impacting Media Connection in US-EAST server from 2025-03-06 06:28 UTC until 2025-03-06 13:23 UTC.

There were networking problems on the server, and the affected server has since been taken out of rotation.

All services have been restored.

If you're still experiencing the issue, please create a new session, and it should be resolved.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Mar 06, 2025 - 14:37 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with Media Connection.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Mar 06, 2025 - 13:34 UTC

This incident affected: Video (Media Connection (Enterprise)).