CA - SMS latency affecting CA toll-free numbers

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Nov 04, 2022 - 23:54 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 04, 2022 - 23:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 04, 2022 - 23:27 UTC

Investigating

We have been notified by our suppliers about an SMS latency issue impacting SMS to all Canadian Toll-free numbers.

As a result of this issue, inbound/outbound messages via toll free numbers and delivery receipts may be delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Nov 04, 2022 - 21:24 UTC
This incident affected: Global Connectivity (SMS North America).
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