Media server failed in US West region

Incident Report for Vonage API Status

Resolved

This issue is resolved now. Please reach out to support@api.vonage.com if you have any questions.

Posted Aug 25, 2022 - 15:49 UTC

Monitoring

On 2022/08/25 at 14:41 UTC, a video media server in our standard environment in the US-WEST-2 region experienced a software error, causing all sessions to be terminated. Traffic was immediately routed away from the affected server. Subsequent sessions would not be impacted.

We are currently monitoring the situation and will share an update once this is fully resolved. Please reach out to support@api.vonage.com if you have any questions.

Posted Aug 25, 2022 - 15:00 UTC

This incident affected: Video (Archiving (Standard), Media Connection (Standard)).