Our investigation has uncovered a temporary connectivity issue that led to excessive retries between components in our Broadcasting infrastructure which resulted in requests failing to start and stop broadcasts. This issue has been resolved and the team is building additional monitoring and resiliency in the platform due to this issue.
Posted Feb 14, 2023 - 19:46 UTC
Update
Between 13:23 UTC and 14:30 UTC, customers may have experienced issues with starting or stopping broadcasts in the EU-WEST-1, US-EAST-1, and US-WEST-2 regions. This was due to an overload situation that our existing scaling did not account for correctly. Engineering is actively working on identifying the underlying issue and we will post another update once more information is available.
Posted Feb 14, 2023 - 15:22 UTC
Monitoring
The underlying issue has been resolved, and we are actively monitoring it. No further impacts are expected. We will continue to monitor the service during the next few hours and post updates should anything change.
We are currently investigating connectivity issues in the us-west and us-east regions for our broadcast service. This can result in failure to start the broadcast for some users in those regions. We'll update this incident as soon as we get more updates.