Singapore Voice - Service Degradation between a subset of Singapore Long Virtual Numbers and Simba network

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Mar 05, 2023 - 02:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 05, 2023 - 02:08 UTC

Update

We are continuing to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Jan 25, 2023 - 06:35 UTC

Update

We are continuing to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Jan 20, 2023 - 08:39 UTC

Update

We are continuing to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Jan 19, 2023 - 01:17 UTC

Update

We are continuing to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Jan 17, 2023 - 06:07 UTC

Investigating

Please be informed that Inbound and Outbound calls between Singapore Long Virtual Numbers starting with prefix 653 and Simba network are observing service degradation.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Jan 16, 2023 - 07:22 UTC
This incident affected: Global Connectivity (Voice APAC).
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