Service Issue in Virginia Data Center

Incident Report for Vonage API Status

Resolved

The service issue impacting voice traffic in Virginia Data Center has been resolved.

The following services were impacted from 17-Jan-2023 20:46:00 UTC until 17-Jan-2023 21:22:00 UTC.

Voice API and WebRTC traffic

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.

Posted Jan 18, 2023 - 01:33 UTC

Monitoring

The service issue impacting the Virginia endpoint has now been resolved. Customers are able to access both the API endpoints as usual.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Jan 17, 2023 - 22:50 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform.

If there is a customer impact, it is likely to be affecting the following products:

Voice API and WebRTC traffic

Customers using the Virginia endpoint are requested to redirect their traffic to Oregon (https://api-us-4.vonage.com) until the issue is resolved.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jan 17, 2023 - 21:49 UTC

This incident affected: Voice (Voice API).