Service Issue in API Platforms

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

The following services were impacted:
Verify API from 2022-12-09 13:18 UTC until 2022-12-09 14:04 UTC.
SMS API from 2022-12-09 13:18 UTC until 2022-12-09 13:34 UTC.
Dashboard and DevAPI from 2022-12-09 13:18 UTC until 2022-12-09 14:32 UTC.
SIP API from 2022-12-09 13:18 UTC until 2022-12-09 14:35 UTC.

During the incident time, customers may have experienced delayed responses.

Posted Dec 09, 2022 - 16:08 UTC

Monitoring

We have implemented a fix for this issue.

The following services were impacted from 2022-12-09 13:18 UTC:
Verify API (resolved time: 2022-12-09 14:04 UTC)
SMS API (resolved time: 2022-12-09 13:34 UTC)
Dashboard and DevAPI (resolved time: 2022-12-09 14:32 UTC)
SIP API (resolved time: 2022-12-09 14:35 UTC)

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Dec 09, 2022 - 15:02 UTC

Update

We are continuing to investigate this issue.

Posted Dec 09, 2022 - 14:40 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our API platforms.

Some customers may experience slow responses for:
Verify API
SMS API
Dashboard & DevAPI
SIP API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents, and please contact support@api.vonage.com if you are affected with this issue.

Posted Dec 09, 2022 - 14:00 UTC

This incident affected: Voice (Programmable SIP & SIP Interconnect, SIP Trunking, SIP Endpoints), SMS & Messages (SMS, SMPP), Auth & Identity (Verify), and Vonage Dashboard (Customer Portal, Other).