Video API Server Connectivity Issues

Incident Report for Vonage API Status

Resolved

Between 2024/07/11 00:00:00 UTC and 03:24:00 UTC, customers would have experienced connectivity problems to our logging servers because of the SSL certificate issue. As a result, customers may have experienced issues accessing the session logs during this period. The issue has been resolved now. Please reach out to support@api.vonage.com if you have any further questions.

Posted Jul 11, 2024 - 04:25 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our video platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jul 11, 2024 - 03:17 UTC

This incident affected: Video (Inspector).