Service Issue in Messages API platform: WhatsApp Channel

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Jan 25, 2024 - 17:05 UTC

Monitoring

We have implemented a fix for this issue.

Some customers may have experienced outbound message delivery issues via WhatsApp Channel using our Messages API between 2024-01-25 12:24 UTC and 2024-01-25 13:32 UTC.

The list of services that were impacted has been confirmed as:
Messages API: WhatsApp Channel

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Jan 25, 2024 - 15:20 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 25, 2024 - 14:06 UTC

Investigating

Our monitoring has alerted us to a potential service issue in our Messages API platform with WhatsApp outbound messages. Some customers may receive undeliverable callbacks for some WhatsApp on-premise outbound messages. We are alerting customers immediately while our engineering teams investigate.

The following services have been impacted from [2024-01-25 12:24] UTC:
Messages API: WhatsApp Outbound messages

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jan 25, 2024 - 12:46 UTC

This incident affected: Multiple Services Affected (Multiple Services Affected) and SMS & Messages (Messages API).