This incident has been resolved. Voice API in the US1 (Dallas) Data Centre was impacted on 2024-01-16 from 15:15 UTC to 15:53 UTC.
Posted Jan 16, 2024 - 21:12 UTC
Monitoring
The issue causing the service degradation is now showing to be resolved.
The list of services that were impacted have been confirmed as: Voice API in the US1 (Dallas) Data Centre.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Jan 16, 2024 - 16:38 UTC
Update
We are continuing to investigate this issue.
Posted Jan 16, 2024 - 15:52 UTC
Update
We are continuing to investigate this issue.
Posted Jan 16, 2024 - 15:51 UTC
Investigating
Our monitoring has alerted us to a potential service issue causing intermittent connectivity issues to US API endpoints. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.