Incident Statement - [Voice Service Issue in Platform]
Date/Time Impacted
Start Date/ Time: 2022-09-19 03:09:00.0 UTC
End Date/ Time: 2022-09-19 03:52:00.0 UTC
Services Impacted
SIP
Voice API
Summary
Between 03:09 and 03:14 UTC, we saw multiple Voice instances in the Singapore region go unresponsive due to issues with their networked filesystems. This would have caused some ongoing calls to drop and others to fail to establish. There was some residual impact at 03:45 UTC until approx 03:52 UTC as we cleaned up from the incident
Root Cause
Intermittent Cloud infrastructure network issues
Restoration Actions
Restart affected voice services.
Next Steps
Define new standard operating procedures to restart linked services and applications
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