Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 02, 2023 - 09:48 UTC

Monitoring

A fix has been implemented and we are currently monitoring the results.
The incident was resolved at 2023-11-02 04:26 UTC, which started at 2023-11-02 00:50 UTC. Customers using the following products to connect to the US Datacenter may have experienced intermittent failures during the incident:
VAPI
SIP Connect
Programmable SIP

Posted Nov 02, 2023 - 04:57 UTC

Investigating

Our monitoring has alerted us to a potential service issue causing intermittent connectivity issues to US Data centre and will be affecting Voice API/RTC. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 02, 2023 - 04:08 UTC

This incident affected: Voice (Programmable SIP & SIP Interconnect, Voice API, SIP Trunking) and Multiple Services Affected (Multiple Services Affected).