Service Issue with Answer Machine Detection (AMD) in Platform

Incident Report for Vonage API Status

Resolved

After further investigation, it is found that there was no impact and hence, the incident it marked resolved.

Posted Apr 01, 2025 - 17:00 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with Answer Machine Detection (AMD) in our Voice platform at our USE1 region, starting at 15:24 UTC on April 01, 2025.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Voice API
Programmable SIP

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Apr 01, 2025 - 16:32 UTC

This incident affected: Voice (Voice API, SIP Trunking, Advanced Machine Detection).