Service Issue with Buying Numbers

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Customers have experienced issues with buying numbers via Dashboard and Number API between 2024-07-08 13:30 UTC and 2024-07-09 11:49 UTC.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Jul 09, 2024 - 13:56 UTC

Monitoring

A fix has been implemented and we are monitoring the result.

Posted Jul 09, 2024 - 12:02 UTC

Update

We are continuing to investigate this issue.

Posted Jul 09, 2024 - 11:50 UTC

Update

We are continuing to investigate this issue.

Posted Jul 09, 2024 - 10:30 UTC

Investigating

Our monitoring system has alerted us to a service issue where the functionality to buy numbers via Dashboard and Numbers API is not working.

Our engineering teams are investigating this and we aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jul 09, 2024 - 10:19 UTC

This incident affected: Vonage Dashboard (Other) and Vonage Platform Management (Numbers API).