Our investigation has concluded that no problem with any customer impact has occurred. We will therefore be removing this incident from our status page. Although we’re pleased that customers weren’t impacted, we regret any disruption caused by announcing this as a potential incident.
Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately.
Our normal procedure in these circumstances is:
Refine our monitoring to minimise alerts for behaviour with no customer impact.
Identify any possible improvements for the resilience of internal systems.
A fix has been implemented and we are monitoring the results.
Posted Jun 09, 2023 - 09:40 UTC
Update
We are continuing to work with our partner on a fix for this issue.
Posted Jun 08, 2023 - 14:51 UTC
Update
We are continuing to work with our partner on a fix for this issue.
Posted Jun 08, 2023 - 10:47 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 07, 2023 - 10:50 UTC
Identified
Our monitoring has alerted us to a potential service issue with our Messages API platform. Some users might be unable to connect their Facebook accounts as an external account to Messages API in Voange Dashboard
We aim to provide an update on our investigation within 1 hour.