Dashboard ongoing degradation - Payment issues

Incident Report for Vonage API Status

Resolved

The payments problem has been resolved.

The services was impacted from 14-11-23 3:30 PM UTC until 17-11-23 11:04 UTC.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Nov 17, 2023 - 14:37 UTC

Update

We have implemented a fix for the payment issue we experienced.

Only customers using a Chinese card were impacted by this issue.

We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 17, 2023 - 11:15 UTC

Monitoring

We have implemented a fix for the payment issue we experienced.

Only customers using a Chinese card were impacted by this issue.

We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 17, 2023 - 11:15 UTC

Investigating

Customers may experience issues adding new payment cards, as well as making credit card payments on the Dashboard.

Our engineering team is looking into the situation and we will update this status as soon as we have more information on this issue.
Posted Nov 17, 2023 - 09:55 UTC
This incident affected: Vonage Dashboard (Payments & Billing).
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