Service Issue in Enterprise Video Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 22, 2025 - 19:39 UTC

Monitoring

A fix has been implemented, and we are monitoring the results at this time.

Posted Sep 22, 2025 - 19:24 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our platform.

Video API Enterprise customers using the Enterprise line won't be able to upload client event and quality logs to the enterprise logging servers due to an invalid certificate.

We are investigating and will provide an update within an hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Sep 22, 2025 - 18:59 UTC