The performance degradation issue has been resolved. The Video Insights API and Video Analytics on the Unified API Dashboard and Account Portal are now functioning as expected. Data synchronization will continue throughout the day. The latest available data is from June 29th 2025. We apologize for all inconvenience caused.
Posted Jul 02, 2025 - 10:51 UTC
Update
We are continuing to investigate this issue.
Posted Jul 02, 2025 - 09:24 UTC
Update
We are continuing to investigate this issue.
Posted Jul 02, 2025 - 09:23 UTC
Investigating
We are currently experiencing issues with Video Insights-API data synchronization, some may be experiencing a degradation of service. Our team is investigating and working to resolve the problem as quickly as possible. We apologize for the inconvenience.
Posted Jul 02, 2025 - 09:07 UTC
This incident affected: Vonage Dashboard (Reporting & Data) and Video (Insights & Advanced Insights).