Messages API - Whatsapp Media Inbound

Incident Report for Vonage API Status

Resolved

This issue has been resolved.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Jul 04, 2022 - 17:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 04, 2022 - 14:08 UTC

Identified

We're continuing to work with the Whatsapp support team on resolving this issue.

We will post updates as soon as we know more.

Posted Jul 01, 2022 - 02:12 UTC

Update

We are continuing to investigate this issue.

Posted Jun 30, 2022 - 02:48 UTC

Investigating

Some customers might receive a wrong extension when downloading Media file
workaround :Use the Content-Type header when downloading the Media file, and rename the file with the correct extensions.

Posted Jun 29, 2022 - 16:37 UTC

This incident affected: SMS & Messages (Messages API).