Email delays Verify V2 Channel

Incident Report for Vonage API Status

Resolved

This incident has been resolved

Posted Feb 24, 2026 - 00:23 UTC

Monitoring

Customers may have experienced issues with email delivery via the Verify V2 API between 19:19 and 19:45 UTC on 23th Feb 2026, which could have caused Verify V2 requests using email as the channel to expire.

All services have since been fully restored, and email delivery is functioning normally.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling for an explanation of our approach to publishing incidents.

Posted Feb 23, 2026 - 20:53 UTC

This incident affected: Auth & Identity (Verify V2).