Jamaica SMS - Delivery degradation towards Digicel

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 04, 2025 - 01:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2025 - 00:53 UTC

Investigating

Please be informed that we are currently observing SMS delivery degradation towards Digicel Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Sep 04, 2025 - 00:16 UTC

This incident affected: Global Connectivity (SMS Latin America).