Payment issues in Customer Dashboard

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 25, 2025 - 17:23 UTC

Monitoring

Our Engineering team have implemented a fix and are monitoring the situation.

Customers should no longer experience any issues with payments.

Posted Nov 25, 2025 - 16:42 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our platform.

Customers may encounter issues during payments.

Although it is not yet certain about the impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the Customer Vonage Dashboard

We aim to provide an update on our investigation within next one hour

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 25, 2025 - 15:01 UTC

This incident affected: Vonage Dashboard (Payments & Billing).