Inbound Voice and SIP Call Failures

Incident Report for Vonage API Status

Resolved

We observed some issues with our Internal system related to SIP and Voice API calls. However, our in-build fault tolerances have prevented any issue for our customers. The issue is now resolved.

Please note that there was no customer impact because of this issue.

Posted May 02, 2023 - 15:00 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Inbound Voice and SIP Calls

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted May 02, 2023 - 14:14 UTC

This incident affected: Voice (Programmable SIP & SIP Interconnect, Voice API, SIP Trunking).