A fix has been implemented, and we are monitoring the results.
Posted May 20, 2026 - 18:05 UTC
Identified
The issue has been identified, and a fix is now being implemented. We'll update soon once the incident is fully recovered.
Posted May 20, 2026 - 17:46 UTC
Update
Our engineering team is working to resolve the issue.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Posted May 20, 2026 - 16:05 UTC
Investigating
We are aware of issues that may be impacting your Archive uploading to custom cloud storage. The issue affects Vonage Video API Unified Environment only and does not impact Vonage Video API OpenTok environment.
Archives are not being lost. Affected archives are stored in fallback storage up to 72 hours and can be downloaded manually from the Video API dashboard [Video Logs] section.
Our engineers are working to quickly resolve the issue.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Posted May 20, 2026 - 14:33 UTC
This incident affected: Video (Archiving (Standard), Archiving (Enterprise)).