The issue with dashboard service has been resolved. Some new users in US/CA may have seen delays in getting assigned the test number. This has impacted "Getting started" section of Customer dashboard.
The following services were impacted from 11-May-2023 10:05 UTC until 11-May-2023 16:14 UTC. Customer dashboard
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted May 11, 2023 - 15:27 UTC
Update
We are working to resolve this issue and will update you as soon as we do.
Posted May 11, 2023 - 14:38 UTC
Identified
Our monitoring has alerted us to a potential service issue with our platform where some new users in US/CA may see delays in getting assigned the test number since 2023-05-11 10:05 AM. This is currently impacting only "Getting started" section of Customer dashboard.
If there is a customer impact, it is likely to be affecting the following products: Customer dashboard
We aim to provide an update on our investigation within 1 hour.