MTN SMS - Degradation of messages and Delivery Receipts towards MTN multiple networks

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Sep 21, 2023 - 04:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 21, 2023 - 04:26 UTC

Investigating

Please be advised that we are currently facing degradation of SMS delivery towards the MTN networks in multiple destinations.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Posted Sep 20, 2023 - 15:17 UTC
This incident affected: Global Connectivity (SMS Middle East & Africa).