Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Customers may have experience partial failures on their TLS SIP calls due to a problem with certificates.

Posted Jul 13, 2022 - 06:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 13, 2022 - 06:49 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

- SIP
- Programmable SIP

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jul 13, 2022 - 06:42 UTC

This incident affected: Voice (Programmable SIP & SIP Interconnect, SIP Trunking, SIP Endpoints).