Service Issue in US-East-1 datacenter

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

The below services were been impacted between 2023-10-18 21:38 UTC and 2023-10-18 22:09 UTC:
Messages API: Delayed callbacks

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Oct 19, 2023 - 11:06 UTC

Monitoring

The issue has been identified, and a fix has been implemented. We continue to monitor the results.

Posted Oct 18, 2023 - 23:34 UTC

Update

We are continuing to investigate this issue.

Posted Oct 18, 2023 - 21:55 UTC

Investigating

Our monitoring has alerted us to a potential service issue in our US-East-1 datacenter. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Oct 18, 2023 - 21:55 UTC

This incident affected: Multiple Services Affected (Multiple Services Affected).