Issue with receiving invoice/payment emails

Incident Report for Vonage API Status

Resolved

The issue with receiving invoice/payment emails has been resolved.

The services were impacted from [02-09-2024 14:11] UTC until [04-09-2024 15:44] UTC.

Actual payments have not been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Sep 05, 2024 - 09:47 UTC

Monitoring

We have implemented a fix for the issue with receiving invoice/payment emails

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Sep 04, 2024 - 15:48 UTC

Investigating

We have identified an issue where customers are experiencing problems receiving the payment/invoice via email upon credit card/PayPal payment.

Actual payments have not been impacted.

We will update this status as soon as we have more information on this issue.

Posted Sep 04, 2024 - 13:52 UTC

This incident affected: Vonage Dashboard (Payments & Billing).