Service Issue in Voice API Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Feb 17, 2023 - 00:54 UTC

Monitoring

Some voice calls in the us-east-1 region may have terminated prematurely or stopped responding to call control events between 19:19 and 19:28 UTC. The issue is not ongoing.

If there is a customer impact, it is likely to be affecting the following products:
Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Feb 16, 2023 - 23:21 UTC

This incident affected: Voice (Voice API).