Service Issue in Platform

Incident Report for Vonage API Status

Resolved

The problem with the delay in outbound SMS in APAC has been resolved.

The following services were impacted from 8th July 2022 8:20 UTC to 8th July 2022 8:36 UTC
SMS API
Outbound SMS in APAC region

Inbound SMS have not been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Jul 08, 2022 - 12:21 UTC

Monitoring

We have implemented a fix for the issue where some customers in APAC region have faced delay in outbound SMS.

The following services were impacted from 8th July 2022 8:20 UTC to 8th July 8:36 UTC
SMS API
Outbound SMS
APAC region

Inbound SMS are not impacted

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Jul 08, 2022 - 08:45 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform where the outbound SMS may be delayed for some customers in APAC region

If there is a customer impact, it is likely to be affecting the following products:
SMS API
Outbound SMS

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Jul 08, 2022 - 08:34 UTC

This incident affected: SMS & Messages (SMS).