[Messages API] Delay degradation

Incident Report for Vonage API Status

Resolved

This incident has been resolved, and the delayed callbacks will resume delivery.
Posted May 03, 2023 - 16:21 UTC

Identified

We have identified the root cause of the impacting Messages API callbacks.

Messages sent after 13:45 UTC were not impacted anymore.

We're working on processing the callbacks from 12:30 UTC to 13:45 UTC.

We are currently working on getting the issue fixed and will post further updates here.
Posted May 03, 2023 - 15:53 UTC

Investigating

Customers are currently experiencing problems impacting Messages API callbacks.

Our SMS service is not affected.

You may experience delays from 2023-05-03 14:20 UTC in receiving delivery receipts or inbound messages.

We will update this status as soon as we have more information on this issue.
Posted May 03, 2023 - 14:08 UTC
This incident affected: SMS & Messages (Messages API).