UAE VoIP and Video Services Issue

Incident Report for Vonage API Status

Resolved

As communicated previously, this incident was open to inform customers that due to local laws and regulations, VoIP and video services have been blocked by internet service providers in the United Arab Emirates, which may affect some Vonage customers’ access to these services.

While we continue to work on this, we are moving this post to the Announcements section of our Support Portal. https://video-api.support.vonage.com/hc/en-us/sections/360004873552-Status-Updates

The new announcement will be updated when there are any significant changes to this situation or when there is a permanent solution to reinstate these services. Please bookmark the following URL to check for updates: https://video-api.support.vonage.com/hc/en-us/articles/6019775345564-VOIP-Video-traffic-disruption-in-UAE

Posted Sep 20, 2022 - 21:57 UTC

Update

We are continuing to work on a fix for this issue. As we anticipate in resolving the issue, we do not have new daily updates to share. We will update the incident as soon as we have more information. Thank you for your patience.

Posted Sep 20, 2022 - 16:01 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 13, 2022 - 18:29 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 12, 2022 - 17:26 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 09, 2022 - 23:15 UTC

Identified

It has been brought to our attention that our VoIP and Video services have been blocked by the ISPs in the United Arab Emirates due to local laws and regulations. Accordingly, you may experience difficulties in using Vonage or you may not be able to use our VoIP and video services in the United Arab Emirates.

We are working towards getting our VoIP and Video services re-enabled as soon as possible and apologies for any inconvenience.

Posted Sep 09, 2022 - 17:48 UTC

This incident affected: Video (Session Connection).