Japan Voice - Degradation of Outbound/Inbound calls towards a minor set of Japan Toll Free Number ranges

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted May 07, 2025 - 11:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 07, 2025 - 11:11 UTC

Investigating

We are currently observing degradation of Outbound calls towards some set of Japan Toll Free number ranges.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted May 07, 2025 - 07:50 UTC

This incident affected: Global Connectivity (Voice APAC).