Voice API Service Issue in US Data Center

Incident Report for Vonage API Status

Resolved

The Voice API problem has been resolved.

The following services were impacted from 07-Nov-2023 14:46 UTC until 14:48 UTC.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Nov 08, 2023 - 09:31 UTC

Monitoring

We have implemented a fix for the Voice API issue.

This affected 0.8% of Voice API traffic in our US East (api-us-1) Data Center, between 14:46 and 14:48 UTC. API requests may have received a 504 HTTP response during this period.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Nov 07, 2023 - 15:52 UTC

Investigating

Our monitoring has alerted us to a potential service issue causing intermittent connectivity issues to US API endpoints. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 07, 2023 - 15:23 UTC

This incident affected: Multiple Services Affected (Multiple Services Affected) and Voice (Voice API).